Estate Agency X Podcast - Rethinking Agency Agency Since 2017
This is the podcast for estate agency owners ready to challenge the status quo.
Hosted by Mark Burgess (CEO of Iceberg Digital, featured in Forbes, Sky, and global stages) and Rob Brady (Elite Performance Coach and TEDx speaker), the Estate Agency X Podcast delivers real conversations for those rethinking how they run their agency.
Whether you’ve been in the industry for years or are questioning the traditional model, this show is for you.
Every episode brings sharp insights from top-performing agents, entrepreneurs, and innovative business leaders. No fluff. No filler. Just straight-talking, actionable ideas on leadership, marketing, performance, mindset and transformation.
Recognised as the UK’s No.1 estate agency podcast and ranked globally in the top business shows, Estate Agency X is delivered to over 55,000 listeners each episode, leaders who don’t follow trends, they set them.
If you believe estate agency can be more purposeful, modern, and human, start here.
Episodes
119 episodes
500 Properties, One Lean Team (With Tracey Dumont)
In this episode of Estate Agency X, Tracey Dumont of Harris and Wood shares how the business has built a 500-property portfolio with just 1.5 team members managing it. It is a sharp conversation on what really drives sustainable growth in letti...
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55:43
The AI Operating System
In this bonus episode of Estate Agency X, we’re releasing the audio from Mark’s talk at Iceberg’s AI Summit. It is a direct look at one of the biggest pressures facing modern estate agency: after years of CRMs, portals, social media and endless...
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1:44:13
The £27M Estate Agency Lesson (With Russell Quirk)
What happens when an estate agent raises £27 million to reinvent the industry?In this episode of the Estate Agency X Podcast, Russell Quirk shares the story behind launching one of the UK’s early online estate agency models and the lesso...
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54:54
Estate Agency Has Hit Capacity
Estate agency hasn’t just become busy. It’s exceeded capacity.In this episode, Mark Burgess explains why manpower-based models can’t scale and why revenue per employee is the metric most owners ignore.From CRM limitations to AI op...
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47:42
Breaking the Barrier Before the Doorbell (with Nigel and Luke Wharrad)
Most valuations start cold.In “Breaking the Barrier Before the Doorbell,” Nigel Wharrad and his son Luke explain how Town & City win instructions before they even arrive.From ignoring video marketing to landing instructions fr...
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1:05:43
Rebuilding an Agency the Right Way (With Patrick French)
Rebuilding isn’t about starting again. It’s about stripping back what never worked and leading with clarity.In this episode of the Estate Agency X Podcast, Patrick French from Lloyds Estate Agents shares the unfiltered reality of buildin...
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59:53
Why the Iceberg AI Summit Matters for Estate Agents (with Mark Burgess & Rob Brady)
The estate agency landscape is shifting and this episode explains why.We break down why the Iceberg AI Summit on 6 February matters, what an AI operating system actually looks like in practice, and how tools like Predict and AI Scouts ar...
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26:00
Building a Business That Doesn’t Rely on You | EAX 10 Live World Class Agency Panel ( With Holly Boylan, Dave Gibbons, Daren Cope, Sarah Driscoll
Freedom isn’t stepping away. It’s building something that works without you.Part 3 recorded live at EAX 10 'Lead Without Limits', Mark Burgess and Rob Brady host, this world-class panel brings together four leaders at different st...
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49:20
Culture That Drives Performance | EAX 10 Live World Class Agency Panel ( With Abigail Grey, Katie Cromwell, Chris Ellis, Shane Harris & Matt Giggs)
When culture is strong, the numbers follow.Recorded live at EAX 10 'Lead Without Limits', Rob Brady hosts a world-class panel of independent agency owners who go beyond theory and share what actually drives performance in...
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45:36
From £140k to £700k | The Keystone Story (EAX 10 Live Interview with Ben Roberts)
This is Part 1 of our three-episode EAX10 Special Series.If you missed EAX10, this live interview brings you straight into the room. Rob Brady sits down with Keystone Director Ben Roberts to explore how a small £140k agency became...
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31:12
Building A Human-Centered Estate Agency With Rob Webb
What does survival really look like in estate agency? In this episode, Kinetic Estate Agents director Rob Webb shares his journey from corporate pressure to building a culture-first independent agency that prioritises autonomy, wellbeing, and r...
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51:11
Why Gut-Feel Recruitment Is Costing You Growth with Josh Rayner
Hiring on gut instinct is costing estate agents time, money, and growth.In this episode of The Estate Agency X Podcast, Josh Rayner — Founder of Rayner Personnel and Inside Talent, shares how a culture-first, AI-powered a...
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41:06
Rebuilding an Estate Agency That Lasts
From an online false start to a thriving 400-unit managed book, brothers Matt & Neil Baldock share how they rebuilt their estate agency around lettings, systems, and people. After six years outside the industry, Neil returne...
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1:03:58
The Blockbuster Moment for Estate Agency
When ten AI scouts prospect thousands of properties in under a minute, the rules of estate agency change overnight.In The Blockbuster Moment for Estate Agency, Mark and Rob break down the first AI workflow that truly shifts the ...
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46:42
TikTok, Truth & Transformation With Megan Eighteen
Breaking barriers isn’t just what Megan Eighteen does, it’s who she is.From her “accidental” start in estate agency as a temp between ski seasons to becoming the youngest ever ARLA president, Megan’s journey rewrites the industry ...
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59:17
Closing The Execution Gap With Simon Gates
Why do some estate agents thrive while others stall, even with the same tools and knowledge?In this episode, Simon Gates, industry consultant to 200+ agencies—reveals how closing the execution gap turns ideas into resu...
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55:56
Delegation, Decisions & Unstoppable Growth With Marc Wood & Shane Harris
Marc and Shane, co-founders of Harris + Wood Estate Agents, are living proof that it’s not about history, it’s about vision, clarity and action. In this episode, they share the full story of how they launched one of the UK’s most excit...
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49:47
Built on Her Own Rules
What does it take to walk away from a toxic workplace and build an estate agency entirely on your own terms? Julie Burns knows. After 15 years in property feeling “spoken down to” and controlled, she left it all behind, swapping sales for a mas...
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1:01:20
Built to Last and Brave Enough to Change
What does it take to build and sustain a thriving independent estate agency for over three decades? Mark and Jacqui from Jacksons Estate Agents reveal their extraordinary journey from the pre-internet era through to today's AI revolution.
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54:58
Escaping the 60-Hour Trap
Thirty years in estate agency teaches you some hard truths. For Matt Giggs, one stands above all, you must choose between being an exceptional estate agent or building a business that works without you.The relentless 60+ hour weeks of e...
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53:53
Selling With Soul in a Central London Market
What does it take to thrive as an independent estate agency in the heart of London for over 22 years? Rob Hill, founder of Greater London Properties, reveals the surprising journey that transformed a temporary six month venture into a flourishi...
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53:11
Not Everyone’s Your Client
What happens when you dare to charge what you're truly worth? Laura Howey's journey from struggling estate agent to thriving business owner reveals the transformative power of mindset and vision.Laura co-started Love Propert...
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49:59
Surviving Staff Issues, Fees & Burnout
What happens when an estate agency owner realizes their business is controlling them instead of the other way around? Chris Ellis of Harrisons Homes shares his remarkable transformation story on this eye-opening episode of Estate Agency X.<...
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41:49
Built to Break the Rules
What if your agency model wasn’t just outdated, it was holding you back?In this episode, we sit down with Ian Macbeth and Mike Robson, the founders of Avocado Property, a brand now recognised across the UK for doing estate ...
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1:05:04
The Hidden Power of an Integrator in Estate Agency
Running a successful self-employed estate agency requires far more than just selling skills and a higher commission split. Holly Boylan, Operations Director at The Avenue, pulls back the curtain on what really makes their model work for agents ...
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57:02